BUILDING AGILE SERVICE ORGANIZATIONS
The ground rule is that: building an agile organization means enabling service departments to contribute their full talent and capabilities to create value for customers and remove bottlenecks. In other words, to become agile, organizations need to rely on a very simple scenario:
KEY TAKE AWAYS
WHO SHOULD ATTEND
Jim Harris is one of North America’s foremost management consultants, authors and thinkers on disruptive innovation, leadership, innovation, organizational change, future trends and mitigating risk. Association magazine ranked him as one of the nation’s top ten speakers. As a management consultant, Jim speaks internationally and conducts strategic planning sessions with executive teams, with customized focus on each company’s most pressing issues. Mr. Harris works with leading businesses, Fortune 500 companies, and organizations aspiring to join these ranks. His clients include Barclays Bank, Canon, Columbia Tristar Pictures, Deloitte & Touche, Glaxo Wellcome, IBM, Johnson & Johnson, MasterCard, Munich Re, Novartis, the UK Cabinet Office, Walmart , and Zurich Insurance. He has worked extensively with the healthcare sector, government, financial services, retailers, and professional services firms. Jim’s last book, Blindsided! is published in 80 countries worldwide. Blindsided! is a #1 international bestseller – having hit the top spot on the Financial Times of London’s European Edition of Best Business Books. Blindsided! has been named one of the best business books of the year by a number of organizations and Soundview Executive Summaries sent a summary to 80,000 executives worldwide.